Client Survey - Zachry Digital

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Your Website Performance Survey

At Zachry, we take client satisfaction extremely seriously. As such, we invite you to share your thoughts about your current web experience with us. Please take a few minutes to rate your experience using this survey.

Name(Required)

First Last

Your Company(Required)

Email(Required)

Time & Tech Frustration

5 = Very True | 1 = Not True

I spend zero time wrestling with technical website updates monthly.(Required)

My time is spent servicing clients, not doing my own tech support.(Required)

Making a change to my website is painless and fast.(Required)

I feel zero frustration when I look at the backend of my site.(Required)

User Experience & Brand Impression

5 = Excellent | 1 = Poor

My website loads fast and functions on mobile devices.(Required)

Customers can find our hours, location, and contact info in one click.(Required)

Potential clients never get confused or drop off before contacting us.(Required)

Customers regularly use contact methods found on our website.(Required)

Security, Growth, & Visibility

5 = Fully Covered | 1 = At Risk

My site plugins, security certificates, and backups are managed automatically.(Required)

If my site breaks right now, I have an expert I can contact who will fix it immediately.(Required)

I am actively tracking visitor traffic and capturing leads through my website.(Required)

Local customers can easily find my business website when searching online.(Required)

Communication & Predictable Costs

5 = Very True | 1 = Completely False

I'm satisfied with my website monthly fee.(Required)

When I request an update, it goes live without a long delay.(Required)

I don't have to worry about surprise costs in regards to website updates.(Required)

It's easy to communicate needed to changes and updates to my website management team.(Required)

Revenue & Scalability

5 = Very True | 1 = Completely False

My website has the ability to scale as my business expands.(Required)

It's easy for me to communicate to my website team when I need to add a promotion or special offer to my site.(Required)

My website brings in profitable business(Required)

My website doesn't suffer outdated design, resulting in lost revenue.(Required)

Additional Comments

Please share any additional details about your website experience with us.